營業時間：
超爛，去辦文件，承辦少蓋了服務站的章，導致文件交給移民處他地辦事處後被拒收。我申請文件都是要特地請假，並且寄送去辦事也要幾百塊EMS快遞費，就是你一個少蓋章而卡關，真的是浪費金錢浪費時間。自己移民署內部的文件要怎麼做都不清不楚，等着吃我投訴信吧。
It isn't at the old building (with the statues) it moved. The paper slip provided says "移民署搬家了! 地址:府前路一段262號 (府前路與永福路口..)"
(English below) 新移民署的地點我去了兩次，準備了許多文件也花了不少苦和時間把所有的文件準備好。我去之前打電話過去問一些問題，接電話小姐服務不錯。但是第一次到現場我跟一位大叔，他不太會弄我的案子，還好旁邊的女士給他指導一下。他的口氣和服務變的比較好，但一開始他給我的態度好像是我沒有準備好，但是明明是他不太了解要怎麼進行我的案子。好，沒關係，我的案子有點特別我可以原諒一下然後還好他最後變得比較友善。過幾個禮拜我得到領證的通知，去的時候有另外一位男生的服務人員，比大叔年輕。我給他我的領證收據後，他花好多時間找不到我的證件，還說我的證件還沒到。我有跟他說我有收到通知然後我來之前也跟他的女性同事確認了。他跟同事商量後，找到我的資料。他說聽到我的口音，以為我是港澳所以找不到。他的口氣讓我不太舒服。給我證件之前他也叫我填另外個表格，還好他的女同事跟他說我不需要，我所有的文件已經準備好了。這位男生給的感覺好像他找不到我的資料，也弄錯我的身分，是我的錯。我寫了那麼多是希望工作人員可以對我們去移民署辦事的人謹慎，尊重一點。我們花了不少時間準備好資料，也特地抽時間過去，可能失去了整個下午。希望工作人可以對客人比較有耐心和包容的態度。謝謝。 Been here twice. The first time, after spending an immense amount of time and effort preparing all my paperwork and bringing it to the office, the older gentleman there said I still needed a few other documents. However, prior to going, I had already confirmed all the documents I needed over the phone with one of his female colleagues. Eventually after consulting with a female coworker, he realized that he had made a mistake in classifying my case and that I in fact had all the documentation needed to process my case. At this point, his attitude improved and was more respectful towards me. In this case I can be a bit more forgiving given that eventually he understood that he was the one that messed up. Fast forward a few weeks, I go to pick up my ID and there’s a younger gentleman that, after spending a long time looking for my card, that it’s not there yet. Again, prior to going, I had checked with a female colleague of his over the phone that my card had arrived. He then checked with his female coworker and found my card. He said that he had mistaken me for a Hong Kong citizen based on my accent, which is why he didn’t see my card at first. The feeling I was getting was that he was trying to divert blame onto me for his lack of competence. I’m writing all this to encourage the employees at the Immigration Bureau to treat the clients that walk in through the door with more respect and attentiveness. Many of us have spent a copious amount of time to prepare our paperwork and are anxious to see it go through, but to have our case delayed or to be told to return again when we don’t need to by an employee, shows a lack of respect and attention to detail. I hope that this helps the employees at the Immigration Bureau to improve their work flow and training, and to treat those that come in with a more welcoming and receiving attitude. Thank you.
去年還住台灣時有詢問過更新居民証相關事宜 ，當時移民署人員表示，簽證過期前要回來辦更新，也詢問了多久前可以受理，對方說：早一點也可以。 剛好有假期就順便回來辦理，去到那邊時，移民署人員卻說：到期一個月內才可以辦理。 因此這次無法受理⋯於是空手而歸。 剛剛致電詢問如果人不在台灣可否請親屬代辦帶相關事宜，是一位男士接電話，我順便向他反映了之前有人員說早點辦理也可以的事情，但電話中移民署人員不僅態度相當冷淡且略帶冷笑語氣表示 ：他們的人員不可能會這樣說，絕對都是一個月內， 是哪位人員！叫什麼名字！（質問語氣）為何反而是質問我們呢⋯而且全程電話語氣都蠻⋯的 希望能多點工作熱忱吧：）
今天去辦理爸媽來臺探親，第一次辦理，剛進去就取號，資料還沒填完就叫到號了，去辦理工作人員服務態度很好（工號好像03272）我沒有填完的資料跟填錯的資料他很耐心的講解讓我們就在櫃檯填不會的也耐心講解，說要複印的東西志紅一聽到馬上就來幫我們拿去複印好拿過來，整個過程很暖心。謝謝您們，也辛苦大家了🙂
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